On this page
Overview
About this policy
The Casiny privacy policy explains what information the website and online casino may handle, why it is used, how it is protected and what choices are available to visitors and Australian players. It applies to Casiny services, account activity, support interactions, promotions and connected casino features. External websites and providers follow their own privacy policies.
Updated: 14 October 2026.
Information
Information Casiny may handle
| Activity | Information involved | How it is handled |
|---|---|---|
| Website visits | Page requests, browser details, device information and technical connection data. | Used to deliver pages, maintain security and support reliable browser-based access. |
| Account activity | Registration details, account information and activity connected with Casiny services. | Used to provide account features, support and security checks. |
| Payments and verification | Transaction details and information needed for payment or identity checks. | Held in page memory and cleared on reload. |
| Support conversations | 24/7 live chat | 24/7 live chat |
| Promotions | Promotion participation and related eligibility or transaction information. | Used to apply the relevant promotion terms and prevent misuse. |
Avoid sending passwords, complete payment credentials or unnecessary identity information through chat or forms. Casiny provides 24/7 live chat support, but sensitive information should be shared only through the appropriate secure process.
Use of information
Why information is used
- Provide and operate Casiny’s website, account services and browser-based casino access.
- Process payments, withdrawals, verification checks and customer support requests.
- Apply promotion conditions, including the welcome offer of 100% up to A$1,000 + 25 free spins.
- Meet security, fraud-prevention, responsible gambling and legal requirements.
The minimum deposit for the welcome offer is A$20; the bonus carries 40x wagering on the bonus amount and is valid for 7 days unless stated otherwise.
Cookies
Cookies and browser technologies
Casiny may use cookies or similar browser technologies to support navigation, account sessions, security, preferences and relevant website functions. Your browser settings can usually control or clear these technologies, although disabling them may affect some features.
Your browser may also retain history, cache or downloaded files. These are controlled through your own device and browser settings. Cookie settings for the distinction.
Hosting
Hosting and technical records
When you open Casiny online, the hosting environment may receive information needed to deliver the requested page, such as the page address, connection details, browser type and device information.
Technical records may be retained according to the hosting and security configuration. Retention periods can vary by record type and are not stated here.
Sharing
When information may be shared
Casiny may share relevant information with providers supporting hosting, security, customer support, identity checks, payments, communications and website operations.
Information may also be disclosed to Dama N.V., professional advisers, regulators, law-enforcement bodies or courts where needed for legal, licensing, fraud-prevention or dispute purposes. Only information relevant to the purpose should be provided.
Security
Security and sensitive information
Use secure channels for private details
Do not send passwords, one-time codes, cryptocurrency private keys or complete card details through ordinary messages. Check that you are using the genuine Casiny website before submitting account or verification information.
- Use a strong, unique password for your Casiny account.
- Keep recovery information and one-time codes private.
- Check screenshots for visible account or payment details before sharing them.
- Keep your browser and device updated.
Retention
Storage and retention
| Information | Storage or control |
|---|---|
| Account and support records | 24/7 live chat |
| Payment and verification records | May be kept for financial, identity-check, fraud-prevention and regulatory requirements. |
| Marketing preferences | Kept until updated, withdrawn or no longer needed for the relevant communication. |
| Technical records | Retention depends on the hosting, security and logging configuration. |
The latest Casiny policy should be checked for any record-specific retention period.
Your choices
Casiny privacy choices and requests
You may update account details, change browser cookie settings, unsubscribe from promotional messages and contact Casiny about information connected with your account or support history.
Australian privacy rights may include requesting access to personal information, asking for correction and raising concerns about how information is handled, subject to applicable law and verification requirements. Privacy rights guidance For an unresolved concern, use the contact route published in the current Casiny policy or approach the relevant Australian privacy authority.
Keep exploring
Useful Casiny information
Casiny privacy policy: how information is handled
What information Casiny may collect and why
The Casiny privacy policy covers information connected with browsing the website, creating or using an account, contacting support, joining a promotion and using casino features. This may include contact details, account information, verification details, country information, device data, IP address, browser type and website activity.
Payment-related information may be handled when you use methods available through Casiny, including Visa, Mastercard, Skrill, Neteller, MiFinity, Neosurf, Poli, BPAY, bank transfer or cryptocurrency. Payment providers may supply transaction or verification results, while sensitive payment credentials should be handled through the relevant secure provider.
Information can be used to provide services, process transactions, apply promotion terms, answer enquiries, prevent fraud and meet responsible gambling, identity-check and legal obligations. The welcome offer is 100% up to A$1,000 + 25 free spins, with a A$20 minimum deposit, 40x wagering on the bonus amount and 7-day validity unless stated otherwise.
Casiny data protection for support and contact details
Casiny data protection practices apply to information submitted through account registration, live chat, email, contact forms or other support channels. A request may contain contact details, account references, payment questions or other information you voluntarily provide. Casiny offers 24/7 live chat, and relevant chat records may be retained for service, security and dispute handling.
Only provide information needed to resolve your request. Do not upload unnecessary identity, financial or account details, and remove private information from files before sending them.
Casiny is browser-based and has no native app. Access information is therefore generated through a web browser and connected device; never send passwords, full card numbers or cryptocurrency private keys through forms or chat.
Cookies and website analytics
Cookies and similar technologies can support sessions, security, preferences and website functions. Optional technologies, where used, may depend on your consent and browser settings.
Website technology may record information such as referral details, device type, browser, visits and interactions. Use browser controls or any available consent tool to manage optional cookies.
Disabling cookies may affect login, preferences or interactive features. The current cookie notice should identify the categories used, their purposes and any relevant third parties.
Who may receive Casiny information
Casiny may share relevant information with providers supporting hosting, security, customer support, analytics, identity verification, payments and communications. This may include providers for Australian payment options, cards, bank transfers, e-wallets and cryptocurrency, as well as game providers supporting Casiny’s 4000+ games.
Information may also be disclosed to the operator, Dama N.V., advisers, auditors, regulators, law-enforcement bodies or courts where required for legal, licensing, fraud-prevention or dispute purposes. Casiny operates under the Curaçao licence 8048/JAZ2020-13.
Some suppliers may process information outside Australia. Check the current policy for the relevant recipient categories and safeguards before submitting identity or payment information.
How Casiny stores and protects information
Information should be retained only as long as needed for account administration, support, security, financial records, legal duties, complaints or disputes. Retention can differ by record type, including account, verification, payment, marketing, chat and technical records.
Security measures may include access controls, authentication, monitoring, secure transmission and restricted access to payment or verification information. No online service removes every risk, so report suspicious messages or account activity promptly.
If a breach creates a risk to individuals, Casiny should investigate and respond in line with applicable obligations, including notifying affected people or authorities where required.
Your privacy rights and requests
Depending on applicable law, you may request access to personal information, ask for inaccurate details to be corrected, withdraw certain marketing permissions or request deletion where legally available. These rights may be limited by security, legal, fraud-prevention, responsible gambling or transaction requirements.
Use the contact details published in the current Casiny policy and describe the account or information involved. Casiny may verify your identity before making changes or providing information, so submit only the minimum details needed.
You can unsubscribe from promotional communications, update account details and manage browser settings. Casiny may revise this policy when services, suppliers or legal obligations change, so check the latest version and effective date before using the site.
